Remote Maintenance and Support via TeamViewer Disclaimer

Burbank Australia PTY LTD offers remote support for our applications using TeamViewer remote support software.

The remote maintenance software “TeamViewer” enables our IT support staff to see your screen and/or to control your computer remotely to offer precise assistance.

NB. Please close any personal or confidential information on your screen, as the technician will be viewing your desktop.

TEAMVIEWER LIABILITY DISCLAIMER

You are about to establish a joint meeting with Burbank Australia PTY LTD IT support team member. Please note: by starting the TeamViewer software you automatically agree to the liability disclaimer.

Burbank Australia PTY LTD does not accept any liability for data or software that is lost, corrupted, deleted or altered prior to, during or after the remote session.

Data security is the sole responsibility of the end user. Liability is restricted to intent and gross negligence. Burbank Australia PTY LTD accepts no liability for faults for which it is not responsible, even if they occur around the time when the support is provided.

By clicking on the button, you hereby confirm your acceptance of the terms of this disclaimer and give consent to allow the Burbank Australia PTY LTD IT Support team member control of your computer. Please note that the service is only available during our business hours and subject to prior arrangement by telephone with our IT Support staff.

  • The IT Support Staff cannot access your computer without your express consent.
  • The IT Support Staff cannot collaborate with you without your express consent.
  • No third-party programs other than Burbank Australia PTY LTD software will be installed on your computer without prior discussion and your express permission.
  • Data will not be removed from your computer unnoticed and without authorization.

Security

  • The custom link provided ensures that you will be connected to a Burbank Australia PTY LTD IT support staff member.
  • Every TeamViewer session is encoded with a 1024bit RSA Private/public Key Exchange and 256 Bit AES system.
  • Please find detailed information about the security of TeamViewer here.
  • You can end the session at any given time.